Yes, as long as the order has not been shipped. Contact us and let us know what changes we can make for you and we’ll do our best to make it work.

We provide store credit on returning items. You'll have to place a new order online.

You have 14 days after the delivery date to request a return. We provide a free return label. Please reach out to info@twentycompass.com

The items must be returned unworn, in their original packaging. Returns received in damaged conditions will not be accepted.

Yes! Our warranty is here to make your experience unmatched. It means we’re here for you, and you don’t have to worry about being let down.

We stand by the quality of our jewelry and we are proud to offer a 1 year warranty.

See details here.

We're very sorry about that! We do our very best to ensure this never happens.

If you do receive a damaged piece, please contact us immediately at info@twentycompass.com and we will do our best to resolve this quickly!

For all details about shipping, see our shipping page.

We’re a proudly Canadian company, and all orders ship from Montreal, QC.

For Canadian orders, there are no additional taxes or duties.

For US orders, we cover all taxes and tariff costs, so the price you see at checkout is the only one you’ll ever pay.

For international shipments (Europe and Asia), duties are not included.

For more details, see our shipping page.

All orders are processed and shipped within 3 business days. Once your order has been dispatched, we'll send you an email with the tracking number.

Remember that our delivery times refer to business days (Saturday, Sunday and Public Holidays are excluded). If your order hasn't reached you within the promised delivery time, contact us and we’ll be happy to help!

You can refer to our Size Guide. Still not sure? Our ring sizer is here to help. Get yours!

By carefully selecting high quality, lasting material, we strive to achieve the highest quality standards. Our pieces are truly made to last!

You can learn more about our materials here.

We have a showroom open to the public in Montreal located at 4000 Saint-Ambroise, Suite 397. You can find our opening hours here.

You can also shop our collections at selected retailers in Canada and the U.S. Discover the one closest to you here.