Yes, as long as the order has not been shipped. Contact us and let us know what changes we can make for you and we’ll do our best to make it work.
We provide store credit on returning items. You'll have to place a new order online.
You have 14 days after the delivery date to request a return. We provide a free return label. Please reach out to firstname.lastname@example.org
The items must be returned unworn, in their original packaging. Returns received in damaged conditions will not be accepted.
All orders are processed and shipped within 5 business days. Once your order has been dispatched, we'll send you an email with the tracking number.
Remember that our delivery times refer to business days (Saturday, Sunday and Public Holidays are excluded). If your order hasn't reached you within the promised delivery time, contact us and we’ll be happy to help!
We're very sorry about that! We do our very best to ensure this never happens.
If you do receive a damaged piece, please contact us immediately at email@example.com and we will do our best to resolve this quickly!
Yes! Our warranty is here to make your experience unmatched. It means we’re here for you, and you don’t have to worry about being let down.
We stand by the quality of our jewelry and we are proud to offer a 1 year warranty.
See details here.
Stainless Steel is exceptionally durable and resistant to tarnishing, scratches, and dents, making it an excellent choice for creating long-lasting everyday pieces. Additionally, stainless steel is hypoallergenic, making it safe for those with sensitive skin.
Gold Plated Stainless Steel
Premium 18k Gold plating that lasts significantly longer and never changes colour.
Sterling Silver, also known as 925 Silver, is a precious metal that stands the test of time with proper care.
Gold is one the less reactive metals. It doesn't oxidize or change color, even when in contact with water or skin acidity. Our Compass Luxe pieces can be worn everyday and will last a lifetime.
By carefully selecting high quality, lasting material, we strive to achieve the highest quality standards. With that in mind, we experience very few returns of defective products from customers. Our pieces are truly made to last!
Check out our material descriptions here.
No, we do not offer price adjustments.